I know better than to be late for a hair appointment. After
all, those ladies have to make a living, too. So if I had followed my own
advice I wouldn’t be writing this sad story. I had a hair appointment today.
New place, new town. I’d won a gift certificate to the shop in a charity
auction event. I had no idea where I was going, but I had the name of the
shopping center. How hard could it be?
I drove around the shopping center twice, three times,
looking for the salon. Finally I found the certificate at the bottom of my
purse and called for directions. Turned out it was at the back of the center,
at the truck entrance.
I arrived six minutes late, panting to the stylist closest
to the door, “I made every wrong turn I could make finding you.” She was busy
blowing someone’s hair, but she smiled and said she did the same thing when she
was new to the area. Just then my gal came around the corner and announced in a
voice that would have carried in a wind storm. “You had a 12:00 o’clock appointment. I thought you weren’t coming. You
can wait until 12:30 or you can
reschedule.”
Several women looked up, their curiosity branding me with shame. My face must have shown my
humiliation because my gal added, "Sweetie” in
that saccharine tone usually reserved for old ladies in wheelchairs—and they
don’t like it either. My face was obviously set in a grim mask of shock because
she complimented me on my cute top and called me “sweetie” again in an effort
to rescue the appointment.
I murmured something about taking the 12:30 and slunk out. I was parked in front of the store,
so I got into my car and drove off. Fury, aggrieved injustice and humiliation spun
around in my head while I tried to decide how I felt. I wanted to call my
lifeline number and ask for advice like they do on those reality shows, but
this was too personal—a road-not-taken fork. I’d be carrying the memory of this day to my
grave
My blood pressure cooled and a semblance of reason returned.
The honorable thing to do was to honor the 12:30
appointment. After all, she was right. I had been late. But it was easy to get
hung up on the technical point that it had been only six minutes. And it
was her fault for setting up shop in the parking lot.
Part of me wanted to drive home and never think of this day
again. My gal's attitude spoke of a long career working with women. An ugly adjective that rhymed with "itch" kept coming to
mind. I don’t usually have that thought. I considered my options. I could go back and get my free hair cut without
saying anything. Claim the moral high-ground and reduce her to tears. I could
leave a tip that would humble her. She would start to apologize, but I would cut
her off.
I walked in and the stylist near the door offered me a cup of
coffee in a soft, apologetic tone that made returning a whole lot easier. Then
my gal called across the room, “They said you phoned that you were lost. I’m sorry.”
Yeah, I had. That was nice to hear.
An hour later I had a great haircut. I left with
something else, too, self-knowledge. I’m a better
person than I was yesterday. I'll be a gentler, softer-spoken
person in the future, a metaphoric server-of-coffee-to-stricken-strangers. My character got an up-do by the most unlikely of stylists. I'm grateful.
But if I go back to that shop again, it’ll be to the stylist
near the door.
